• Operating Instructions

    Overview

    GlowHolds delivers a climbing-inspired experience that is safe, fun, and accessible. With activities that are designed to challenge and games that are just plain fun, GlowHolds offers climbers of all ages a fun and engaging experience.

     

    Our portal offers a simple interface to configure, control, and monitor the GlowHolds wall. Following the initial configuration, the GlowHolds wall operates autonomously. ClimbItControl is the GlowHolds interface for learning about and selecting wall activities.

  • ClimbItControl

    ClimbItControl is our kid-friendly control panel to select GlowHolds games and activities. Designed for the youngest of users, ClimbItControl uses large buttons and voice prompts to guide the user.

     

    ClimbItControl buttons are each assigned a GlowHolds activity. When the GlowHolds wall is in idle mode (i.e., all holds illuminated) any button press will activate a voice-guided overview of the wall and activities. Repeated presses of an activity button will light variations of the activity on the wall.

     

    Button Assignment

    Buttons are assigned activities through the GlowHolds portal. The default activity assignments are:

    • Blue (Blackout) – A group of lights are illuminated on the wall. The object of the game is to touch all of the lights. The game is complete when all of the lit holds are touched.
    • Green (Follow-the-path) – A climbing route is illuminated on the wall. The object of the activity is to climb the route using only the illuminated holds for your hands.
    • White (Whac-A-Hold) – It’s like Whac-A-Mole for climbing. The game is simple, just touch the illuminated hold.​

  • Safety Notice

    Operators of the GlowHolds Hex panel are solely responsible for the safety and supervision of any person installing or using the product, as well as learning, implementing and conveying to participants proper climbing techniques, including falling, and sound judgment. Including knowing and observing the products capabilities and limitations and ensuring the climbing area is free and clear of all obstructions including, but not limited to: protrusions, structures or other objects, climbers, etc. Operators must inform participants of all necessary precautions and dangers and must educate all participants in the proper use of the GlowHolds Hex panel as well as all third party equipment such as modular hand-holds and fall attenuation.

     

    Owners and operators are encouraged to adhere to the following operating instructions:

    • Climbers cannot exceed 250 lbs.

    • Adult supervision is required of all users.

    • Proper fall technique is required.

    • Do not exceed one (1) user at a time.

    • Do not use walk close to or behind a climber

    • Do not jump or swing from the panels

    • Do not attach any item to the panel other than bolted-on modular handholds.

    • Do not use the equipment in a manner other than

      intended.

    Independence

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  • USE WARNING

    Climbing Is A Dangerous Activity

    Climbing is inherently dangerous and may result in serious injury or death of a participant. The GlowHolds Hex panel is designed and specified for use in the recreational climbing industry as an indoor only portable and self-installable climbing wall product, which can be mounted on any appropriate support structure that the product and its loading specifications can accommodate, including CMU, Concrete, Metal Studs and Wood Studs and other commercial or residential wall structures. Operators of the GlowHolds Hex panel are solely responsible for learning, implementing and conveying to participants proper climbing techniques, including falling, and good judgment. This includes knowing and observing the products capabilities and limitations and ensuring the climbing area is free and clear from all obstructions including, but not limited to: protrusions, structures or other objects, climbers, etc. Operators must inform participants of all necessary precautions and dangers and must educate all participants in the proper use of the GlowHolds Hex panel as well as all third party equipment such as modular hand-holds and fall attenuation.

     

    The GlowHolds Hex panel is designed to be used for bouldering (a style of free-climbing without a belay), below a predetermined height (not to exceed 16’) and in conjunction with adequate engineered fall attenuation surfaces. No component of the GlowHolds Hex panel is appropriate for use as part of an anchor or belay system.

     

    No component of the GlowHolds Hex panel is appropriate for use as part of an anchor or belay system. All anchors, belay systems, and associated components must be suitable for use within a climbing system and must meet all applicable laws, regulations and standards. Owners and operators are responsible for the proper installation and use of these belay systems at all times. Ensure all installations of a belay system comply with local, federal or other applicable regulations.

     

    Seeking the advice of a qualified professional prior to installation and use is strongly recommended.

    NEVER USE THE GLOWHOLDS HEX PANEL AS AN ANCHOR

    Do not use any part of the GlowHolds Hex panel as an anchor component, including the T-Nuts. The components are not rated to be used as a personal anchor, belay anchor, lead bolt, etc.

    ALWAYS USE APPROPRIATE FALL ATTENUATION SURFACE DURING USE AND INSTALLATION

    Indicates a potentially hazardous situation that, if not avoided, could result in serious injury or death.

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    Privacy Policy 
      
    Protecting your private information is our priority. This Statement of Privacy applies to www.glowholds.com and GlowHolds LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to GlowHolds LLC include www.glowholds.com and GlowHolds. The GlowHolds website is a product news and information site. By using the GlowHolds website, you consent to the data practices described in this statement. 
      
    Collection of your Personal Information 
    In order to better provide you with products and services offered on our Site, GlowHolds may collect personally identifiable information, such as your: 
      
     -	First and Last Name 
     -	Mailing Address 
     -	E-mail Address 
     -	Phone Number 
      
    We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering an purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 
      
    Use of your Personal Information 
    GlowHolds collects and uses your personal information to operate its website(s) and deliver the services you have requested. 
      
    GlowHolds may also use your personally identifiable information to inform you of other products or services available from GlowHolds and its affiliates. 
      
    Sharing Information with Third Parties 
    GlowHolds does not sell, rent or lease its customer lists to third parties. 
      
    GlowHolds may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to GlowHolds, and they are required to maintain the confidentiality of your information. 
      
    GlowHolds may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GlowHolds or the site; (b) protect and defend the rights or property of GlowHolds; and/or (c) act under exigent circumstances to protect the personal safety of users of GlowHolds, or the public. 
      
    Tracking User Behavior 
    GlowHolds may keep track of the websites and pages our users visit within GlowHolds, in order to determine what GlowHolds services are the most popular. This data is used to deliver customized content and advertising within GlowHolds to customers whose behavior indicates that they are interested in a particular subject area. 
      
    Automatically Collected Information 
    Information about your computer hardware and software may be automatically collected by GlowHolds. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the GlowHolds website. 
      
    Use of Cookies 
    The GlowHolds website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 
      
    One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize GlowHolds pages, or register with GlowHolds site or services, a cookie helps GlowHolds to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same GlowHolds website, the information you previously provided can be retrieved, so you can easily use the GlowHolds features that you customized. 
      
    You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GlowHolds services or websites you visit. 
      
    Links 
    This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 
      
    Security of your Personal Information 
    GlowHolds secures your personal information from unauthorized access, use, or disclosure. GlowHolds uses the following methods for this purpose: 
      
     -	SSL Protocol 
      
    When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 
      
    We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. 
      
    Children Under Thirteen 
    GlowHolds does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 
      
    E-mail Communications 
    From time to time, GlowHolds may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. 
      
    If you would like to stop receiving marketing or promotional communications via email from GlowHolds, you may opt out of such communications by clicking on the UNSUBSCRIBE button. 
      
    External Data Storage Sites 
    We may store your data on servers provided by third party hosting vendors with whom we have contracted. 
      
    Changes to this Statement 
    GlowHolds reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. 
      
    Contact Information 
    GlowHolds welcomes your questions or comments regarding this Statement of Privacy. If you believe that GlowHolds has not adhered to this Statement, please contact GlowHolds at: 
      
    GlowHolds LLC 
    PO Box 6142 
    Bellevue, Washington 98008 
      
    Email Address: 
    info@glowholds.com 
      
    Telephone number: 
    (800) 974-2176 
      
    Effective as of January 02, 2018