GlowHolds LLC (“GlowHolds”) warrants all new GlowHolds products to be free from defects in materials and manufacture for one year. The warranty period commences on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only.
To claim under this warranty, the buyer must notify GlowHolds or your authorized GlowHolds Distributor within 30 days after the date of discovery of any nonconformity and make the affected product available for inspection by GlowHolds or its service representative. GlowHolds’s obligations under this warranty are limited as set forth below.
Conditions and Restrictions.
This warranty is valid only in accordance with the conditions set forth below:
The warranty applies to the GlowHolds product only if:
it remains in the possession of the original purchaser.
it has not been subjected to accident, misuse, abuse, improper service, or non-GlowHolds modification.
claims are made within the warranty period.
This warranty does not cover damage or equipment failure caused by electrical wiring not in compliance with electrical codes or GlowHolds’ specifications as detailed in the product documentation. GlowHolds is not responsible for Internet connectivity to its products. This restriction applies to services, such as those provided by an Internet service provider (ISP), and also to hardware related to Internet connectivity, such as Ethernet cabling, routers, servers, and switches.
This Limited Warranty shall not apply to:
Software defects that do not materially and negatively affect the exercise functionality of the product under normal use conditions at the time of installation.
Consumable goods or cosmetic items of the product, to include all plastic or painted surfaces, the exterior of which has been damaged or defaced as a result of abuse, misuse, accident, improper service or installation, mishandling or modification in design or construction not authorized by GlowHolds; including, without limitation, use or incorporation of any non-OEM (Original Equipment Manufacturer) replacement parts.
Cosmetic, structural, or functional damage (including rust, corrosion, and unusual wear) caused by failure to follow the maintenance procedures described in the product documentation.
Service calls to correct installation of the equipment or instruct owners on how to use the equipment.
Any labor costs incurred beyond the applicable labor warranty period.
Disclaimer and Release.
The limited warranties provided herein are the exclusive warranties given by GlowHolds and supersede any prior, contrary or additional representations, whether oral or written. ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THAT APPLY TO ANY PARTS DESCRIBED ABOVE ARE LIMITED IN DURATION TO THE PERIODS OF EXPRESS WARRANTIES GIVEN ABOVE FOR THOSE SAME PARTS. GLOWHOLDS HEREBY DISCLAIMS AND EXCLUDES THOSE WARRANTIES THEREAFTER. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. GLOWHOLDS ALSO HEREBY DISCLAIMS AND EXCLUDES ALL OTHER OBLIGATIONS OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO ANY NONCONFORMANCE OR DEFECT IN ANY PRODUCT, INCLUDING BUT NOT LIMITED TO: (A) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF GLOWHOLDS OR ITS SUPPLIERS (WHETHER ACTIVE, PASSIVE OR IMPUTED); AND (B) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY FOR LOSS OF OR DAMAGE TO ANY EQUIPMENT. This disclaimer and release shall apply even if the express warranty set forth above fails of its essential purpose.
For any product described above that fails to conform to its warranty, GlowHolds will provide, at its sole discretion, one of the following: (1) repair; (2) replacement; or (3) refund of the purchase price. GlowHolds Limited Warranty service may be obtained by contacting the authorized GlowHolds office or Distributor from whom you purchased the item. GlowHolds compensates GlowHolds Authorized Servicers for warranty trips within their normal service area to repair commercial equipment at the customer’s location. You may be charged a trip charge outside the service area. THESE SHALL BE THE SOLE AND EXCLUSIVE REMEDIES OF THE BUYER FOR ANY BREACH OF WARRANTY.
EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
GLOWHOLDS AND/OR ITS SUPPLIERS SHALL HAVE NO OBLIGATION OR LIABILITY, WHETHER ARISING IN CONTRACT (INCLUDING WARRANTY), TORT (INCLUDING ACTIVE, PASSIVE, OR IMPUTED NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE, FOR DAMAGE TO THE EQUIPMENT, PROPERTY DAMAGE, LOSS OF USE, REVENUE OR PROFIT, COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, ADDITIONAL COSTS INCURRED BY BUYER (BY WAY OF CORRECTION OR OTHERWISE) OR ANY OTHER INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT. This exclusion applies even if the above warranty fails of its essential purposes and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from one jurisdiction to another.
GlowHolds Extended Warranty Coverage
GlowHolds comes with one year of hardware repair coverage through its limited warranty. The GlowHolds extended warranty extends your coverage to four years from the original purchase date of your GlowHolds wall.
GlowHolds owners can purchase an extended warranty within 11 months from your date of purchase. The purchase price for an additional 36 months of coverage under the Service Plan is $275 per GlowHolds hexagon. For example, the extended warranty coverage price for a GlowHolds wall with six hexagons would be $1,650.
The Service Plan covers:
All parts and labor for covered repairs on the GlowHolds during the coverage period.
A hassle-free claims process allows for easy arrangement via phone, email, or online chat for professional repairs.
Replacement of GlowHolds hexes in the event they cannot be repaired.
Mechanical and electrical breakdowns, failures from normal wear and tear related to a breakdown, and failure caused by power surges.
The Service Plan does not cover deterioration of the appearance of the product, any cosmetic part or finish defects such as paint, or plastic, dents, scratches, chips, breakage, loss, rust or peeling.
The Service Plan can be purchased through authorized resellers, or by calling us at (800) 974-2176.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, GlowHolds may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering an purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
GlowHolds collects and uses your personal information to operate its website(s) and deliver the services you have requested.
GlowHolds may also use your personally identifiable information to inform you of other products or services available from GlowHolds and its affiliates.
Sharing Information with Third Parties
GlowHolds does not sell, rent or lease its customer lists to third parties.
GlowHolds may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to GlowHolds, and they are required to maintain the confidentiality of your information.
GlowHolds may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GlowHolds or the site; (b) protect and defend the rights or property of GlowHolds; and/or (c) act under exigent circumstances to protect the personal safety of users of GlowHolds, or the public.
Tracking User Behavior
GlowHolds may keep track of the websites and pages our users visit within GlowHolds, in order to determine what GlowHolds services are the most popular. This data is used to deliver customized content and advertising within GlowHolds to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by GlowHolds. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the GlowHolds website.
The GlowHolds website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize GlowHolds pages, or register with GlowHolds site or services, a cookie helps GlowHolds to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same GlowHolds website, the information you previously provided can be retrieved, so you can easily use the GlowHolds features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GlowHolds services or websites you visit.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
GlowHolds secures your personal information from unauthorized access, use, or disclosure. GlowHolds uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
GlowHolds does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, GlowHolds may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from GlowHolds, you may opt out of such communications by clicking on the UNSUBSCRIBE button.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
GlowHolds welcomes your questions or comments regarding this Statement of Privacy. If you believe that GlowHolds has not adhered to this Statement, please contact GlowHolds at:
PO Box 6142
Bellevue, Washington 98008
Effective as of January 02, 2018